Intercom、Zendesk、Tawk.to、Kayako、Ringly.io、Chaty、NinjaChat、LiveChat、Drift、Tidio alternatives
This list compares 10 Chat widget alternatives: Intercom (The AI customer service company, helping businesses deliver incredible customer experiences at scale with Fin—the #1 AI…), Crisp (The AI Customer Support Platform for Every Business.) and Chatwoot (Chatwoot is an AI-powered, open-source customer support platform that can be self-hosted or used via cloud, serving as…). Other options compared here are Zendesk, Tawk.to and Kayako. Shortlist by the workflow you need covered first, then compare seat and usage limits, integrations and migration effort.
10 alternatives available · Last updated December 5, 2025
Updated: 6 months ago
| Tool | Pricing | Features | User Reviews |
|---|---|---|---|
• 14-day free trial • Essential $29/seat/month annually • Advanced $85/seat/month • Expert $132/seat/month • Fin AI $0.99/resolution | • AI Agent Fin for automation • Next-gen Helpdesk for tickets • Live chat and proactive messaging • Knowledge base self-service • Analytics and CRM integrations | • 4.5/5 on G2 (3,200+ reviews) • 4.5/5 on Capterra (1,040 reviews) • 8.8/10 on TrustRadius (600 reviews) • Users praise intuitive UI • Complaints about high pricing | |
• Free forever plan • Mini $45/month per workspace • Essentials $95/month per workspace • Plus $295/month per workspace • 14-day free trial | • All-in-one omnichannel inbox • AI agents for automation • Live chat widget • Shared inbox and ticketing • Knowledge base and CRM | • 4.5/5 on G2 (200+ reviews) • 4.6/5 on Capterra (150+ reviews) • Users praise ease of use • Complaints about billing | |
• Free Hacker plan for up to 2 agents • Startups $19/agent/month annually • Business $39/agent/month annually • Enterprise $99/agent/month annually • Additional AI credits $20/1,000 | • AI Captain agent for conversation automation • Omni-channel support across multiple platforms • Copilot for smart suggestions and lookups • Knowledge base with AI-powered search • Open-source and self-hosted options | • 4.5/5 on G2 (15+ reviews) • 4.7/5 on Product Hunt (6 reviews) • Users praise ease of use and integrations • Complaints about occasional bugs • Positive for affordability and open-source | |
• No free tier • Support Team £15/agent/month annually • Suite Team £45/agent/month • Suite Professional £89/agent/month • Suite Enterprise £139/agent/month | • AI agents for service • Unified multi-channel conversations • Dashboards and data access • Automatic request resolution • Self-service and insights | • 4.3/5 on G2 (6,000+ reviews) • 4.4/5 on Capterra (4,000+ reviews) • 8.6/10 on TrustRadius (1,000+ reviews) • Users praise intuitive UI • Complaints about costs | |
• 100% free forever • No limits on agents or chats • Optional $1/hr hired agents • Small fee to remove branding • Free apps no ads | • Real-time customer monitoring • Live chat and ticketing • Knowledge base sharing • Team collaboration tools • Secure and scalable setup | • 4.7/5 on G2 (high satisfaction) • 4.6/5 on Capterra (many reviews) • Users praise free access • Ranked #1 chat app • Some note branding issues | |
• $79/month subscription • Includes messenger and inbox • Pre-built reports and help center • No free tier • Multi-brand support | • AI triage for tickets • AI answers and learning • Phased implementation • Improves resolution metrics • Boosts agent productivity | • 4.4/5 on G2 (reviews positive) • 4.5/5 on Capterra (174 reviews) • Positive on TrustRadius • Users praise easy ticketing • Complaints on integrations | |
• $0 start with 14-day trial • Grow $349/mo for 1,000 min • Scale $1,099/mo + setup fee • $0.19/min overage • Guarantee on resolutions | • AI phone for 70% resolution • Shopify order tracking • Multilingual 30 languages • Escalation to humans • Integrations and analytics | • Positive on G2 (easy setup) • Limited reviews available • Users praise natural AI • Quick 3-min setup • Few complaints noted | |
• 14-day free trial • Starter $20/user/month annually • Team $49/user/month • Business $79/user/month • Enterprise custom | • Quick intuitive setup • AI chatbots automation • 200+ integrations • Live reports and analytics • Mobile app support | • 4.6/5 on G2 (many reviews) • 4.5/5 on Capterra (1,700+ reviews) • 8.6/10 on TrustRadius (175+ reviews) • Users praise ease of use • Complaints on add-on costs | |
• Startup, Premium, Advanced plans • Enterprise custom quotes • No public pricing • Contact sales required • No free plan | • AI real-time conversations • Lead qualification and routing • Engagement metrics tracking • Sales workflow integration • ROI reporting tools | • 4.4/5 on G2 • 4.3/5 on Capterra • Users praise personalization • Good for marketing • Complaints about load times | |
• Free plan 50 conversations • Starter $24.17/month • Growth $49.17/month • Plus $749/month custom • 7-day full trial | • Lyro AI for resolutions • Help desk workflows • Proactive automations • 120+ integrations • Brand voice support | • 4.7/5 on G2 (1,500+ reviews) • 4.7/5 on Capterra (450+ reviews) • 9.8/10 on TrustRadius (14+ reviews) • Users praise AI ease • Complaints on limits |
Intercom, Crisp, Chatwoot are the first tools to compare in this category. Review each product by core workflow fit, pricing, integrations, reliability, and migration effort before choosing.
Intercom, Crisp, Chatwoot and Zendesk are compared on this page. Intercom (The AI customer service company, helping businesses deliver incredible customer…); Crisp (The AI Customer Support Platform for Every Business.).
Intercom (The AI customer service company, helping businesses deliver incredible customer experiences at scale with…); Crisp (The AI Customer Support Platform for Every Business.); Chatwoot (Chatwoot is an AI-powered, open-source customer support platform that can be self-hosted or used via cloud…). Each covers a different slice of the workflow, so compare them on the job you need done rather than on raw feature counts.
Some of the tools here, including Intercom, Crisp and Chatwoot, offer free plans or trials. Free limits usually depend on seats, usage volume and advanced features, so confirm current limits on each vendor's pricing page.
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